Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns

  • You have 14 days from the date of delivery to request a return.
  • To be eligible for a return, your item must be:
    • Unused and in the same condition that you received it
    • In the original packaging
    • Accompanied by the receipt or proof of purchase

Non-Returnable Items

  • Discounted or sale items are final sale and cannot be returned.
  • Perishable goods, personal care items, or customized products cannot be returned.

Return Process

  1. Contact us at [your email or contact page URL].
  2. Once your return is approved, we’ll give you return shipping instructions.
  3. Customers are responsible for return shipping costs unless the item was defective or wrong.

Refunds

  • Once we receive and inspect your return, we’ll notify you about your refund status.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
If your item is defective or damaged, we’ll gladly send a replacement. Contact us within 7 days of receiving the item.

Late or Missing Refunds
If you haven’t received a refund:

  1. Recheck your bank or credit card account.
  2. Contact your bank or credit card company — it may take some time to process.
  3. If you still have not received your refund, email us at [millasi.store@gmail.com].